Refund policy

Return and Exchange Policy — EKTOS

At EKTOS, every piece is crafted with care and intention. Please read our policy carefully before completing your purchase.

All Sales Are Final

Due to the limited-release nature of our collections, all sales are final. We do not accept returns, exchanges, or issue refunds for any items once an order has been placed and fulfilled. Please review your sizing, color choices, and order details carefully prior to checkout.

Damaged or Defective Items

While we do not offer standard returns, we stand by the quality of our garments. If you receive an item that is damaged, defective, or incorrect, we want to make it right.

• How to report an issue: Please reach out to our team within 7 days of receiving your package.
• What to include: Send an email to ektos@ektos.shop with your order number, a brief description of the issue, and clear photographs of the defect or damage.

Once reviewed, our team will assist you with a resolution for qualifying damaged or incorrect items.

If you have any questions or need further assistance prior to placing an order, please do not hesitate to contact us at ektos@ektos.shop.